Exhibit 99.1
ZENDESK ANNOUNCES FOURTH QUARTER AND FISCAL YEAR 2019 RESULTS
 
Highlights:
Fourth quarter revenue increased 33% year over year to $229.9 million
Fourth quarter GAAP operating loss of $32.3 million and non-GAAP operating income of $11.6 million
Full year 2019 revenue increased 36% year over year to $816.4 million
Full year 2019 GAAP operating loss of $163.0 million and non-GAAP operating income of $26.6 million
SAN FRANCISCO – February 6, 2020 – Zendesk, Inc. (NYSE: ZEN) today reported financial results for the quarter and fiscal year ended December 31, 2019, and released a Shareholder Letter on its investor relations website at https://investor.zendesk.com.
 
Results for the Fourth Quarter 2019
Revenue was $229.9 million for the quarter ended December 31, 2019, an increase of 33% over the prior year period. GAAP net loss for the quarter ended December 31, 2019 was $36.2 million, and GAAP net loss per share (basic and diluted) was $0.32. Non-GAAP net income was $11.8 million, and non-GAAP net income per share (basic and diluted) was $0.10. Non-GAAP net income excludes approximately $39.5 million in share-based compensation and related expenses (including $1.4 million of employer tax related to employee stock transactions and $0.4 million of amortization of share-based compensation capitalized in internal-use software), $6.5 million of amortization of debt discount and issuance costs, $2.8 million of amortization of purchased intangibles, and $1.6 million of acquisition-related expenses. GAAP net loss per share for the quarter ended December 31, 2019 was based on 112.5 million weighted average shares outstanding (basic and diluted), and non-GAAP net income per share for the quarter ended December 31, 2019 was based on 112.5 million weighted average shares outstanding (basic) and 118.8 million weighted average shares outstanding (diluted).

Results for the Full Fiscal Year 2019
Revenue was $816.4 million for the year ended December 31, 2019, an increase of 36% over the prior year period. GAAP net loss for the year ended December 31, 2019 was $169.7 million, and GAAP net loss per share (basic and diluted) was $1.53. Non-GAAP net income was $36.8 million, non-GAAP net income per share (basic) was $0.33, and non-GAAP net income per share (diluted) was $0.31. Non-GAAP net income excludes approximately $168.0 million in share-based compensation and related expenses (including $9.6 million of employer tax related to employee stock transactions and $1.7 million of amortization of share-based compensation capitalized in internal-use software), $25.3 million of amortization of debt discount and issuance costs, $11.2 million of acquisition-related expenses, and $10.4 million of amortization of purchased intangibles. GAAP net loss per share for the year ended December 31, 2019 was based on 110.6 million weighted average shares outstanding (basic and diluted), and non-GAAP net income per share for the year ended December 31, 2019 was based on 110.6 million weighted average shares outstanding (basic) and 118.7 million weighted average shares outstanding (diluted).

Outlook
As of February 6, 2020, Zendesk provided guidance for the quarter ending March 31, 2020 and for the year ending December 31, 2020.
 
For the quarter ending March 31, 2020, Zendesk expects to report:
Revenue in the range of $237 - 242 million
GAAP operating income (loss) in the range of $(47) - (43) million, which includes share-based compensation and related expenses of approximately $47 million, amortization of purchased intangibles of approximately $3 million, and acquisition-related expenses of approximately $2 million
Non-GAAP operating income (loss) of $5 - 9 million, which excludes share-based compensation and related expenses of approximately $47 million, amortization of purchased intangibles of approximately $3 million, and acquisition-related expenses of approximately $2 million
Approximately 114 million weighted average shares outstanding (basic)
Approximately 123 million weighted average shares outstanding (diluted)

For the full year ending December 31, 2020, Zendesk expects to report:
Revenue in the range of $1.050 - 1.070 billion



The following information was filed by Zendesk, Inc. (ZEN) on Thursday, February 6, 2020 as an 8K 2.02 statement, which is an earnings press release pertaining to results of operations and financial condition. It may be helpful to assess the quality of management by comparing the information in the press release to the information in the accompanying 10-K Annual Report statement of earnings and operation as management may choose to highlight particular information in the press release.

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