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Revenue Service revenue Service revenue increased for fiscal 2022, as compared to fiscal 2021, primarily due to a net increase in our installed base of mid-market and enterprise customers, expanded deployments by existing customers, growth in related telecom usage by our customers, and our acquisition of Fuze in January 2022, which contributed approximately $23.9 million in service revenue for fiscal 2022.
General and administrative expenses increased in fiscal 2021, as compared to fiscal 2020, primarily due to a $6.4 million increase in stock-based compensation expense, a $5.7 million increase in professional services and payroll and related expenses, including CEO succession costs, a $1.3 million higher allowance for credit losses, partially in response to external market factors and uncertainties in connection with the COVID-19 pandemic, and a $1.8 million increase in depreciation expense.
Cost of Service Revenue Cost of service revenue consists primarily of costs associated with network operations and related personnel, technology licenses, amortization of capitalized internal-use software, other communication origination and termination services provided by third-party carriers and outsourced customer service call center operations, and other costs such as customer service, and technical support costs.
Service revenue increased for fiscal 2021, as compared to fiscal 2020, primarily due to a net increase in our customer base, expanded offerings to existing customers, and growth in related usage; service revenue from new customers was primarily driven by sales of standalone and bundled UCaaS and CCaaS deals globally to our mid-market and enterprise customers.
We plan to continue driving our business to increase service revenue through a combination of increased sales and marketing efforts, geographic expansion of our customer base outside the United States, and innovation in product and technology, and through strategic acquisitions of technologies and businesses.
Research and development expenses increased...Read more
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SUMMARY AND OUTLOOK In fiscal...Read more
Allowance for Credit Losses We...Read more
Service Revenue Recognition Service revenue...Read more
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Other Expense, Net Other expense,...Read more
The increase in service revenue...Read more
These increases were partially offset...Read more
Professional services revenue is recognized...Read more
Sales and marketing increased slightly...Read more
General and administrative General and...Read more
With the adoption of ASU...Read more
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Research and development as a...Read more
Other expense, net The change...Read more
Operating Expenses Research and development...Read more
Acquisitions Acquisitions are accounted for...Read more
Annualized Recurring Subscriptions and Usage...Read more
The following table illustrates our...Read more
Revenue is recognized when performance...Read more
Our service subscriber base grew...Read more
Our service subscriber base grew...Read more
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In fiscal 2019, we launched...Read more
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The increase in service revenue...Read more
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Other revenue increased in fiscal...Read more
These amounts were partially offset...Read more
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Our acquisition of Fuze in...Read more
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Usage fees, when bundled, are...Read more
Financial Statements, Disclosures and Schedules
Inside this 10-K Annual Report
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8X8 Inc provided additional information to their SEC Filing as exhibits
Ticker: EGHT
CIK: 1023731
Form Type: 10-K Annual Report
Accession Number: 0001023731-22-000087
Submitted to the SEC: Fri May 27 2022 4:26:08 PM EST
Accepted by the SEC: Fri May 27 2022
Period: Thursday, March 31, 2022
Industry: Computer Processing And Data Preparation