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8X8 Inc's Definitive Proxy Statement (Form DEF 14A) filed after their 2021 10-K Annual Report includes:
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Revenue Service revenue Service revenue increased for fiscal 2021, as compared with fiscal 2020, primarily due to a net increase in our customer base, expanded offerings to existing customers, and growth in related usage; service revenue from new customers was primarily driven by sales of standalone and bundled UCaaS and CCaaS deals, globally, to our mid-market and enterprise customers.
General and administrative General and administrative expenses increased in fiscal 2021, as compared to fiscal 2020, primarily due to a $6.4 million increase in stock-based compensation expense, a $5.7 million increase in professional services and payroll and related expenses, including CEO succession costs, a $1.3 million higher allowance for credit losses, partially in response to external market factors and uncertainties in connection with the COVID-19 pandemic, and a $1.8 million increase in depreciation expense.
Cost of Service Revenue Cost of service revenue consists primarily of costs associated with network operations and related personnel, technology licenses, amortization of capitalized internal-use software, other communication origination and termination services provided by third-party carriers and outsourced customer service call center operations, and other costs such as customer service, and technical support costs.
We plan to continue driving our business to increase service revenue through a combination of increased sales and marketing efforts, geographic expansion of our customer base outside the United States, innovation in product and technology, and through strategic acquisitions of technologies and businesses.
Service revenue increased for fiscal 2020, as compared with fiscal 2019, primarily due to a net increase in our customer subscriber base, with the largest part of the increase coming from our mid-market and enterprise customers, who are our fastest growing customer sector, contributing to an increase in the average annual service revenue per customer.
While we may not be...Read more
Operating Expenses Research and development...Read more
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Other revenue increased in fiscal...Read more
We focused on key areas...Read more
Research and development expenses increased...Read more
While we expect to continue...Read more
We continued to show an...Read more
Annual service revenue from mid-market...Read more
SUMMARY AND OUTLOOK In fiscal...Read more
In June 2020, the Company...Read more
Allowance for Credit Losses We...Read more
We believe that this approach...Read more
Service Revenue Recognition Service revenue...Read more
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With the recognition of interest...Read more
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Other Income (Expense), net Other...Read more
These increases were partially offset...Read more
Professional services revenue is recognized...Read more
Throughout fiscal 2021, the Company...Read more
Cost of Revenue Cost of...Read more
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In an effort to contain...Read more
Other income (expense), net The...Read more
We plan to continue investing...Read more
This increase was primarily due...Read more
Accordingly, we continued to invest...Read more
Revenue is recognized when performance...Read more
Our service subscriber base grew...Read more
Our service subscriber base grew...Read more
We begin to capitalize our...Read more
Provision for income taxes For...Read more
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In fiscal 2019, we launched...Read more
Costs incurred prior to meeting...Read more
Additionally, we looked to drive...Read more
The increase in service revenue...Read more
Other revenue Other revenue increased...Read more
These amounts were partially offset...Read more
We also increased the number...Read more
We expect other revenue to...Read more
Usage fees, when bundled, are...Read more
Financial Statements, Disclosures and Schedules
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8X8 Inc provided additional information to their SEC Filing as exhibits
Ticker: EGHT
CIK: 1023731
Form Type: 10-K Annual Report
Accession Number: 0001023731-21-000091
Submitted to the SEC: Mon May 17 2021 4:18:23 PM EST
Accepted by the SEC: Mon May 17 2021
Period: Wednesday, March 31, 2021
Industry: Computer Processing And Data Preparation